WHAT ARE THE STORES’ OPENING HOURS?
In order to ensure that our customers can easily plan for a visit to a Royal Gems store, all our branches open for operation from 09:00 – 17:00 every day of the week, including weekends and national holidays. It is our pleasure to be able to service our loyal customers 365 days a year.
DO I NEED A PASSPORT TO BUY ITEMS FROM A ROYAL GEMS STORE?
In order to gain all the benefits we have to offer, all customers visiting a Royal Gems store is encouraged to bring their original passports with them. If in doubt regarding this policy, please feel free to contact us for more information.
WHAT TYPE OF GUARANTEE IS OFFERED WITH EACH PRODUCT PURCHASE FOR AUTHENTICITY?
Royal Gems confidently certifies all products purchased from our stores with a Certificate of Guarantee - this is to certify that all our products have been checked for its quality and authenticity by our team of specialists before arriving at the hands of all our customers. We would like all our customers to shop with confidence and understand that every piece that they are taking home with them is something that can be proudly displayed in any occasion.
CAN I BUY THE SAME ITEMS FROM EACH ROYAL GEMS BRANCH?
Although the majority of our basic collections can be bought at any Royal Gems branch, some special edition collections can only be found at certain branches at any given time. Please contact us if you have an interest in any specific piece in order to check for its availability. Our team will gladly work with you to ensure that the products you are interested will arrive in your hands in the most convenient way possible.
WHERE DO THE PRECIOUS GEMSTONES USED BY ROYAL GEMS COME FROM?
Royal Gems sources all of our gemstones locally from multiple mining sources located around the country including Chanthaburi the gemstone capital of Thailand. Local sourcing gives us the ability to ensure the highest levels of quality control which enables us to showcase Thailand’s craftsmanship through each individually polished stone.
HOW SHOULD I STORE MY GOLD AND SILVER?
It is important to always keep your gold and silver in a dry place. Exposing your gold and silver to excessive water or air will cause it to turn dull. Keeping it in a tarnish-proof cloth pouch or a jewelry box will protect it from the humid weather. Placing a pack of desiccant crystals place inside the storage area can also help ensure that the humidity does not damage the precious metals. If possible, avoid any contact with rubber bands or rubber products as the sulfur in the rubber can cause your gold and silver to tarnish and may cause corrosion.
HOW DO I CARE FOR MY GOLD AND SILVER PRODUCTS?
Although precious metals are commonly understood to be strong, it is always important to care for them as well. Paying attention to the gold and silver in any of your jewelry pieces will ensure that all your precious gemstones will have a remarkable companion holding them in place any time you wear it.
Typically, it is simply impossible to clean your gold or silver jewelry. Use a small cloth and dampen it in water with a small amount of jewelry specific cleanser mixed in it. Gently rub the gold or silver with the cloth several times then rinse the jewelry pieces in warm water and carefully dry. Doing so will remove any dust that causes the gold or silver to be dull, making your piece look just like new again.
HOW DO I CARE FOR MY GEMSTONES?
Gemstones are typically so strong already, so why do I need to “care” for it? Contrary to popular belief, just because your gemstones are “strong” it can still become dull from the pollution that it has to face during your daily wear. This can cause the gemstone to look cloudy and not sparkle under the light like it used to when you first bought it. As such, although it is recommended to take your gemstones in for a professional clean, between uses you can always use a non-abrasive cleaner. A mild solution of water and ammonia applied on the gemstone by a soft bristled brush will ensure that your gemstones will sparkle forever.
HOW CAN I GET AN ITEM REPAIRED?
All our products are accompanied by a certificate of guarantee. The guarantee is a lifetime warranty for all of our gemstones and is a promise from us to our customers that every carefully selected purchase they make with us is made in confidence.
It is important that your Royal Gems International Co. Ltd. purchase is entrusted to the care of only an authorized Royal Gems International Co. Ltd. agent. Handling of your purchase by an unauthorized agent may expose your purchase to unwanted damages which Royal Gems International Co. Ltd. cannot be held accountable for.
IS ONLINE SHOPPING AVAILABLE ON THE WEBSITE?
Online shopping on our website is available to all visitors. We are consistently adding more products online so that everyone can enjoy viewing and purchasing our products from anywhere around the world. However, to ensure that what you are looking for suits your specific needs we recommend that you give us a visit at one of our stores if you ever have the opportunity. We would love to welcome you!
DO OTHER WEBSITES SELL AUTHENTIC ROYAL GEMS MERCHANDISE?
No. Only our own retail outlets and our official website sells authentic product from Royal Gems.
HOW CAN I MAKE RETURNS OR EXCHANGES?
Even though all our products undergo very strict quality controls, we understand that there may still be unforeseeable circumstances. If our customers discover any manufacturing defects in warrantied products, Royal Gems International Co. Ltd. will gladly reevaluate your piece for repair or replacement free of charge. In order to ensure a hassle-free process, we also offer complimentary two-way shipping for all products covered under our lifetime warranty.
HOW CAN I SCHEDULE A STORE VISIT AND CONSULTATION?
Royal Gems International is always ready to welcome our customers. The company has expanded from its modest beginnings to become a household name and the largest precious stone and souvenirs retailer in Southeast Asia operating 365 days a year in over 2,200 sqm of store space around the world. Please contact us to schedule a visit or simply drop by unplanned, our stores have enough agent to assist all our customers any day of the week.
WHAT IS THE ROYAL GEMS CERTIFICATE OF GUARANTEE?
Royal Gems International Co. Ltd. is proud to be a part of a long standing heritage and confidently certifies that this is an authentic product purchased from our stores. It is our promise that this product has been checked for its quality and authenticity by our specialists and is a piece that is worthy of being showcased.
WHAT SHOULD I CONSIDER WHEN PURCHASING GEMSTONES?
Whenever making an investment in a gemstone product, just like any other kind of investment, it is important to know what you are looking for. The more you know about your requirements, the easier it is for us to find the right kind of product for you. We recommend that you bring to us as much knowledge as possible, but with our over 35 years of experience, we know a few things or two that could ensure that you will leave us satisfied.
WHERE CAN I REPORT A POSSIBLE COUNTERFEIT DESIGN OR A SUSPECTED WEBSITE SELLING ROYAL GEMS KNOCKOFFS?
If you ever suspect that you have spotted a fraudulent website claiming to sell a product produced by Royal Gems, please contact us and provide us with as many details as possible. We appreciate all your efforts in assisting us maintain the high quality that we strive to preserve.